Technical Customer Service Associate

Austin, TX

Posted: 08/19/2024 Employment Type: Customer Service Industry: Technology Pay Rate: $20-22/hr

Job Description

Are you passionate about technology and possess exceptional people skills? Are you eager to learn and grow in a dynamic role? If so, this Technical Customer Support Associate position may be right for you!

A local Austin startup is seeking a dedicated and intelligent Technical Customer Support Associate to join our team. In this role, you'll provide crucial support to users of background check software, ensuring they have the best possible experience. You will engage in software testing, feature enhancement, and client support while contributing to our knowledge base and maintaining high standards of customer service.

Key Responsibilities:

  • Client Support: Answer calls and emails, assist clients with software-related issues, and provide timely solutions.
  • Software Testing: Conduct feature tests and provide feedback to enhance our software.
  • Training & Documentation: Learn our software comprehensively, lead training sessions, and help build a robust FAQ database.
  • Time Management: Handle varying call volumes effectively.
  • Technical Skills: Demonstrate clear technical abilities and a proven history of quickly learning new systems.

Job Requirements

  • Education: Bachelor’s degree required; software experience is not mandatory but is preferred.
  • Experience: Prior experience in tech support or a similar field is a plus. 
  • Skills: Strong written and verbal communication skills, computer savvy, and the ability to work independently without extensive supervision.
  • Personal Traits: Highly intelligent, task-oriented, steady under pressure, and excellent time management skills.
  • Technical Knowledge: Basic understanding of coding or web-based platforms (HTML) is beneficial. ISP background experience is a plus.

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Discover your next career opportunity in the vibrant job market around Austin, Texas! Known for its lively music scene, world-class cuisine, and abundant outdoor activities, Austin offers a dynamic and thriving environment for job seekers. With iconic landmarks like the Texas State Capitol and Lady Bird Lake, as well as cultural gems such as the Blanton Museum of Art and the historic Paramount Theatre, there's no shortage of enriching experiences in this city. Home to professional sports teams like the Austin FC, this area provides a perfect blend of work and play. Explore our job listings today and embark on a career journey in this irresistibly charming region that promises growth and endless possibilities.