Technical Customer Service Associate

They provide background software support to clients, they are a family, they all work for the common goal and a very positive atmosphere!

-There is no need to have a history of actual software support, or at the very least experience using/understanding/reading any basic-level coding or web-based (HTML) platform concepts. We like candidates to have a bit more software/computing experience.
-Before presenting, make sure you have your candidate's salary history, since he doesn't want to hire anyone in this role who's used to making a lot more money.

BRIEF DESCRIPTION
-Responsible for supporting users of their software; they provide background check software.
-They will enter background info into the system.
-Will be taking calls when clients call in.
-They will learn to do training and will hold training conference calls. They will dispatch suppliers worldwide.
-Need domain knowledge, and do feature tests. At first they will start using and feature testing they software to get to know it, then sit in on sales calls, then support calls.
-Typical day: answering emails and customer service. They use WebEx and go to meeting for conference calls.

DUTIES: Software testing, adding new features. Ability to support callers/clients, also email support. for time zone support. The volume of calls differs greatly from day to day, may be 5 calls, may be 70 depends.... person needs to be able to handle both options, and manage time. Must have excellent written and verbal communication skills.
*ISP background experience would be great.
Ideal but not required-It would be awesome to have someone who has background check experience background, either working for one of their clients or competitors! They will help to build a FAQ database for clients.. software process, steps involved in research, there is no book of rules with this position, it changes daily. Wants some one that has experience in background screening or private investigation.

MOST IMPORTANT:
-Customer service and technical ability.
-Computer savvy - previous tech support experience preferred
-CLEAR technical skill, proven history of learning quickly.
-Be able to work independently, no hand holding.