Luxury Hotel Front Desk Agent

Austin, TX 78704

Posted: 10/08/2025 Employment Type: Customer Service Industry: Hospitality Pay Rate: $20

Job Description

Do you thrive on delivering unparalleled customer service? Do you have a knack for hospitality and administrative support? This could be the opportunity for you!

We are currently seeking a Front Desk Agent for a luxury hotel in beautiful downtown. In this role, you would be responsible for delivering the highest standard of guest service. This role requires strong customer service skills to support our client's guests and uphold the refined standards of their brand.

What You’ll Do:

  • Welcome and assist guests with check-in, check-out, and everything in between, ensuring a smooth and elevated experience

  • Manage reservations, room assignments, and special requests with care and precision

  • Handle payments and provide accurate billing with a high degree of professionalism

  • Serve as a local expert, offering personalized recommendations for dining, entertainment, and attractions

  • Respond promptly and effectively to guest needs, questions, and concerns

  • Maintain a clean, organized, and professional front desk and lobby area at all times

  • Follow all hotel procedures and brand standards with consistency and attention to detail

 

 

Job Requirements

What We’re Looking For:

  • Previous experience in a hotel front desk or guest services role

  • Experience with Opera Property Management System (Opera PMS) is a major plus

  • Polished communication skills and professional appearance (business attire required)

  • A warm, guest-first attitude with the ability to stay calm under pressure

  • Detail-oriented and organized, with strong multitasking skills

  • Flexible availability – shifts may include 7:00 AM–3:00 PM or 3:00 PM–11:00 PM

    • (Note: Night Audit shift is covered separately from 11:00 PM–7:00 AM)

 

Meet Your Recruiter

Trisha Atwater
President

Trisha has a love for morning coffee, sharing wine with friends, and the thrill of a good auction. As a dedicated mom of four, she excels at balancing the demands of both life and work. This year, Trisha proudly celebrates 20 years with The A List Staffing

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