Hospitality Front Office Supervisor

We are seeking a polished and professional Front Office Supervisor to join the team at a high-end, design-forward hotel known for delivering exceptional guest experiences. This is far more than a standard check-in/check-out position — it is an opportunity to help shape each guest’s stay from the moment they arrive until their departure.

The ideal candidate has a passion for hospitality, leads by example, and thrives in a service-driven environment where attention to detail and personalized service are paramount. You’ll supervise front desk operations, support the team, and ensure every guest receives the luxury treatment they expect — and then some.

Key Responsibilities:

• Oversee daily front desk operations with a focus on delivering a luxury-level guest experience

• Greet guests warmly, manage check-ins and check-outs, and ensure smooth arrivals and departures

• Respond to guest inquiries, special requests, and concerns with professionalism and care

• Resolve escalated or complex guest issues and have the authority to process refunds and service recoveries as needed

• Supervise, train, and support front desk associates to maintain consistent service standards

• Process reservations, modifications, payments, and guest profiles accurately using Opera PMS (preferred)

• Provide expert knowledge of local attractions, dining, and services to elevate the guest experience

• Maintain a well-organized, clean, and professional front desk and lobby area

• Ensure adherence to hotel policies, brand standards, and front office procedures

Qualifications:

• Previous front desk or guest services experience in a hotel environment required; 2 years of supervisory hospitality experience required 

• Experience with Opera Property Management System (Opera PMS) is a significant plus

• Excellent communication skills, both written and verbal, with a professional and polished demeanor

• Ability to remain calm and resourceful under pressure

• Strong leadership and problem-solving skills

• Impeccable personal presentation — business attire required

• Flexible availability including mornings, evenings, weekends, and holidays as needed

  • Typical shifts may include 7:00 AM – 3:00 PM or 3:00 PM – 11:00 PM