Technical Customer Service Representative

Austin, TX

Posted: 09/09/2024 Industry: Software Pay Rate: $20-22/hr

Job Description

Do you have a background in Customer Service or Tech Support? Are you seeking a company to grow with? If so, this Technical Customer Service Representative position may be right for you!

An Austin-based startup is seeking a bright and professional Technical Customer Service Representative to act as the first point of contact for clients seeking technical support. Ideal candidates for this role have experience working with customers and clients in a high-volume environment, provide an unwavering and positive customer experience, and have a dedication to continuous learning and improvement.

Key Responsibilities:

  • Customer Support: Address inquiries via phone, email, and chat with accurate and timely information.
  • Troubleshooting: Guide users through troubleshooting steps and escalate complex issues to the technical team.
  • Product Expertise: Understand client usage of our solutions to provide effective recommendations and enhance their experience.
  • Issue Resolution: Resolve customer concerns by actively listening, explaining solutions, and following through to resolution.
  • Documentation: Record all interactions and resolutions in the CRM system to maintain a comprehensive support history.
  • Feedback Collection: Report recurring issues or customer feedback to the product and development teams for continuous improvement.
  • Customer Onboarding: Facilitate smooth onboarding for new customers through kickoff calls and user training.
  • Continuous Learning: Stay updated with new product features and industry trends to enhance support quality.

Job Requirements

  • Experience: 3-5 years in customer service, ideally in a high-touch environment.
  • Technical Skills: Proficiency in MS Word, PowerPoint, Excel, and CRM systems; basic technical understanding is beneficial.
  • Communication: Strong verbal, written, and listening skills; ability to explain concepts clearly.

Why Apply?

  • Comprehensive Training: Gain skills and experience for career advancement.
  • Supportive Team: Work with a dynamic and energetic team.
  • Career Growth: Develop into a future business leader.

 

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Discover your next career opportunity in the vibrant job market around Austin, Texas! Known for its lively music scene, world-class cuisine, and abundant outdoor activities, Austin offers a dynamic and thriving environment for job seekers. With iconic landmarks like the Texas State Capitol and Lady Bird Lake, as well as cultural gems such as the Blanton Museum of Art and the historic Paramount Theatre, there's no shortage of enriching experiences in this city. Home to professional sports teams like the Austin FC, this area provides a perfect blend of work and play. Explore our job listings today and embark on a career journey in this irresistibly charming region that promises growth and endless possibilities.