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Customer Service
Posted: 08/19/2026
Employment Type:
FullTime
Industry: Customer Service
Job Number: 27725
Pay Rate: $20.00/hr
Job Description
Job Position: Customer Service
Location: Austin, TX 78727
Pay Rate: $20.00/hr
Description: Our client is a respected provider of pipeline technology solutions serving the oil and gas industry. They are seeking a customer-focused professional who thrives in a fast-paced environment and enjoys supporting both customers and internal teams.
Position Summary
The Customer Service & Order Coordinator serves as a key connection between customers, sales, operations, engineering, and supply chain teams. This role is responsible for order entry, quote generation, purchase order processing, and ongoing customer support while ensuring a seamless customer experience from start to finish.
Responsibilities
- Process customer orders, purchase orders, quotes, and proforma invoices.
- Respond to customer inquiries via phone, email, and ticketing systems.
- Coordinate with Supply Chain to confirm inventory availability and lead times.
- Collaborate with Operations to ensure timely order fulfillment and delivery.
- Support the sales team with order management and customer requests.
- Assist customers with repair status updates and RMA-related inquiries.
- Maintain accurate customer, billing, and order information.
- Work with Engineering to create and update product information as needed.
- Route incoming calls and requests to the appropriate team members.
Qualifications
- Previous experience in customer service, order entry, inside sales support, or a related role required.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with customer service software, CRM systems, and Microsoft Office applications.
- Basic computer literacy and familiarity with online communication platforms.
- Strong attention to detail and organizational skills.
- Friendly, professional, and empathetic approach to customer service.
What We're Looking For
- Customer service comes first.
- Team-oriented mindset with no room for big egos.
- Ability to switch gears quickly while keeping priorities on track.
- Strong follow-through and accountability.
- Clear, concise communication with customers and coworkers.
- Flexible, adaptable, and able to manage multiple tasks without letting details fall through the cracks.
Schedule
This role should be considered an in-office position. A hybrid schedule may be considered after successful completion of training;however, this should not be expected before approximately four months of employment. Regular in-office attendance is essential during the training and onboarding period.
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