Community Liaison

Austin, TX 78744

Posted: 04/26/2024 Employment Type: Customer Service Industry: Customer Service Pay Rate: $20-21/hr

Job Description

Do you have excellent Customer Service skills, especially when working with vulnerable members of the community? Are you interested in expanding your career in social services? If so, this position may be right for you!

A local organization is seeking an individual to fill a temporary Community Liaison position over the summer. While in this role, you would be providing in-person, phone and email support to community members seeking assistance from government and non-profit programs. The ideal candidate will have excellent documentation skills, the ability to provide excellent service under pressure and a dedication to confidentiality.

Duties may include:

  • Assisting clients and directing them to the appropriate resources in-person, via phone or email
  • Assisting clients in filling out applications
  • Maintaining accurate documentation of all contact with clients
  • Screening clients to ensure programs and services are meeting the needs of the public
  • Supporting outreach programs to better educate the public about the mission of the organization

 

Preferred Qualifications:

  • One year of experience working in social services
  • Bilingual Spanish/English
  • Experience using consumer data tracking software
  • Skill in working with the public in high-stress situations

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